Refund policy

Return & Refund Policy

30-Day Return Window

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Because every Copperbeard Jewelry ring is individually handcrafted to order, we have specific requirements for returns, refunds, and ring size replacements. Please review the information below before requesting a return or replacement.

Eligibility for Returns

To be eligible for a standard return, your item must:

• Be in the same condition that you received it
• Be unused and unworn
• Be in its original packaging
• Include a receipt or proof of purchase

Returns that do not meet these criteria may be refused.

All eligible standard returns are subject to a $30 restocking fee.

Because every Copperbeard Jewelry ring is individually handcrafted to order, we incur significant labor, material, and production costs when an item is returned. Handmade rings cannot simply be restocked and resold like mass-produced products. The restocking fee helps offset a portion of these costs.

How to Start a Return

To initiate a return, please contact us at support@copperbeardjewelry.com.

If your return is accepted, we will provide instructions on how and where to send your item.

Please note:

• Items sent back without prior authorization will not be accepted.
• The buyer is responsible for return shipping costs.
• Any customs fees, duties, or import charges are the buyer's responsibility.
• Approved standard returns will have a $30 restocking fee deducted from the refund.

Ring Sizing & Our Ring Sizer

Please carefully verify your ring size before placing your order.

Be sure to confirm whether your sizing was measured as standard fit or comfort fit and ensure it matches the product listing.

If you are unsure of your ring size, we strongly recommend using our ring sizer before placing your order. The cost of the ring sizer is credited toward your ring purchase, so you are not paying extra to make sure you order the correct size.

Using our ring sizer can help prevent delays, remakes, and additional fees.

Because every Copperbeard Jewelry ring is handcrafted from scratch, selecting the wrong size may require us to create an entirely new ring. Unlike many mass-produced rings, our rings generally cannot simply be stretched or adjusted to a different size.

International customers may have a higher cost to ship the ring sizer. Shipping fees for international sizer orders will not be deducted from the ring purchase.

Ring Size Replacement & Remake Service

If you receive your ring and need a different size, we offer a dedicated Ring Replacement & Remake Service.

All ring size replacement requests must be initiated within 30 days of receiving your product.

A ring size replacement is not a traditional "resize." Because of the unique construction and materials used in our rings, a size change generally requires us to handcraft an entirely new ring from scratch.

Return & Size Replacement

If you do not need to keep your original ring, you can return it to us and we will handcraft a brand-new ring in the correct size.

A $45 remake fee applies to most rings. This fee helps cover a portion of the additional materials, labor, craftsmanship, and production time required to make your replacement ring.

The original ring must be returned to us before your replacement ring can be made.

The $45 remake fee applies to making the same ring design in a different size. Changes to the ring's width, material, inlay, or other design specifications are not considered a standard size replacement and may require additional charges.

Rings containing particularly costly or specialty materials may also require an additional material charge. If an additional charge is necessary, we will communicate this before the replacement is made.

Keep Your Original & Get a New One

If your ring has sentimental value and you don't want to part with it, you can keep your original and order a brand-new ring in the correct size.

This option is especially popular for meaningful rings such as wedding bands, engagement rings, and promise rings.

Since you'll be keeping your original ring, you'll receive 10% off the purchase of your new ring as a thank-you for choosing this option.

Your new ring will be handcrafted from scratch, just like your original. The same production timeframe will apply, and additional customization, specialty material, or engraving charges may apply where applicable.

After the 30-Day Window

Ring size replacement requests must be initiated within 30 days of receiving your product.

Requests made after 30 days may be considered on a case-by-case basis depending on the ring's materials, construction, and condition. Additional labor and material charges may apply.

Engraved Rings

Engraved rings and other engraved items are final sale and are not eligible for standard returns or refunds.

However, if a ring size replacement is approved under our Ring Replacement & Remake Service, a replacement ring may be made in the correct size. A new engraving service must be purchased for the replacement ring.

Please carefully double-check all engraving details before placing your order, including:

• Spelling
• Font selection
• Engraving details

If an engraved item is received with an engraving error caused by us, please contact us so we can evaluate the issue and determine an appropriate solution.

Damages, Defects & Incorrect Orders

Please inspect your order upon delivery.

If your item is defective, damaged during shipping, or incorrect due to an error on our part, please contact us at support@copperbeardjewelry.com as soon as possible so we can evaluate the issue and make it right.

Items confirmed by us to be defective, damaged during shipping, or incorrectly made or shipped are not subject to the standard $30 restocking fee or $45 remake fee.

Damage or wear resulting from use, misuse, improper care, accidents, impact, scratches, exposure to chemicals, or normal wear and tear is not considered a defect and is not eligible for a refund or replacement under this policy.

Items must be returned in the same condition in which they were received. Any item that shows signs of use, wear, alteration, or damage after delivery may be refused for return and may not be eligible for a refund or replacement.

Non-Returnable Items

The following items are not eligible for standard return or refund:

• Custom or personalized products, including special orders
• Engraved rings and other engraved items
• Gift cards
• Clearance items
• Any item that has been used, worn, altered, or damaged after delivery

Exchanges

We do not offer traditional direct exchanges.

Because our rings are individually handcrafted to order, ring size changes are handled through our Ring Replacement & Remake Service rather than a standard exchange.

If you need a different ring size, please use our dedicated Ring Replacement & Remake Service to begin the process.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved:

• Refunds will be issued to your original payment method.
• A $30 restocking fee will be deducted from the refund.
• Original shipping costs are non-refundable.
• Return shipping costs are the responsibility of the buyer.

Engraved rings and other non-returnable items are not eligible for a refund.

Items that have been used, worn, altered, or damaged after delivery are not eligible for a refund. This includes damage resulting from normal wear and tear, accidents, improper care, misuse, impact, scratches, or exposure to chemicals or other substances.

The $30 restocking fee helps offset the labor, materials, and production costs associated with returning individually handcrafted, made-to-order pieces.

Please allow time for your bank or credit card provider to process and post the refund.

Questions?

If you're unsure whether you need a standard return, a ring size replacement, or a new ring, we're happy to help.

Please contact us at support@copperbeardjewelry.com and we'll help you determine the best option.